Privacy policy

Last updated: August 28, 2026

This Privacy Policy explains how Vialcrest collects, uses, discloses, and protects personal information when you visit vialcrest.ca, place an order, use customer-support features, or otherwise interact with us.

1. Information we collect

Depending on how you interact with the store, we may collect:

• Contact and identity information, such as name, email address, telephone number, billing address, and delivery address;
• Order and transaction information, such as products, amounts, discounts, payment status, shipping status, and support history;
• Payment-related information processed by our ecommerce platform and available payment providers. Vialcrest does not store complete payment-card numbers;
• Device and network information, such as IP address, browser, device type, cookies, approximate location, referring pages, and website activity;
• Messages and information submitted through forms, customer accounts, or email;
• Research-purchaser information, including the organization or laboratory name, selected research context, and checkout attestation; and
• Fraud-prevention, security, and consent records.

2. How we use information

We use personal information to operate the website, process and fulfil orders, provide support, secure the store, prevent fraud and abuse, maintain required records, respond to privacy requests, and understand or improve website performance. Optional advertising measurement is used only according to the choice described below.

3. Ecommerce and service providers

Our ecommerce platform and authorized service providers process customer personal information to provide hosting, checkout, payment processing, security, order management, delivery, email, analytics, advertising measurement, and related services. We disclose information only as reasonably needed for these functions or when required by law.

4. Cookies and payment security

Essential cookies support the cart, checkout, security, fraud prevention, and store preferences. Vialcrest currently does not load optional advertising cookies or browser-based Google advertising tags on the storefront.

WooCommerce and other authorized payment or security providers may use cookies or similar technologies required to secure checkout, prevent fraud, complete a selected payment, and maintain transaction records. Their processing is governed by their applicable privacy terms.

5. Consent and choices

We collect, use, and disclose personal information with consent or as otherwise permitted or required by law. You may manage browser cookies, although blocking essential cookies can prevent the cart, checkout, or payment methods from working. A withdrawal request does not affect processing already lawfully completed and may limit our ability to provide services.

6. Retention

We retain personal information only as long as reasonably necessary for the purposes described here, including order fulfilment, customer service, fraud prevention, accounting, dispute resolution, and legal or regulatory requirements. Retention periods vary by record type and service provider.

7. Safeguards

We use administrative, technical, and organizational safeguards appropriate to the sensitivity of the information. No online system is completely secure, and we cannot guarantee absolute security.

8. Processing outside your province or Canada

Our ecommerce, payment, advertising, and other authorized service providers may process or store information in Canada, the United States, or other jurisdictions. Information processed elsewhere can be subject to the laws and lawful-access requirements of those jurisdictions.

9. Access and correction

Subject to applicable law, you may request access to personal information we hold about you or ask us to correct inaccurate information. We may need to verify your identity and may refuse or limit a request where permitted or required by law.

10. Children

The store is intended for adults aged 18 or older. We do not knowingly solicit purchases from minors.

11. Changes

We may update this policy to reflect changes to store practices, services, or legal requirements. The revised policy will be posted with a new “Last updated” date.

12. Contact and privacy requests

Submit privacy questions, access or correction requests, and complaints through the Vialcrest Contact page. Please identify the request as a privacy matter and provide enough information for us to respond.